Return Policy

Return Policy

We appreciate your purchase from Halloweenxyyl. Customer satisfaction is important to us, and we are committed to providing reliable support whenever an issue arises. If you experience a problem with your order, please contact our customer service team at support@halloweenxyyl.com and include your Order Number together with the email address used when placing the order.

Please read the following policy carefully before requesting assistance.

1. General Return Policy

Unless otherwise required by applicable law, purchases made through Halloweenxyyl are considered final.

We do not accept returns or exchanges simply because a customer changes their mind, selects the wrong item, or no longer wishes to keep the product.

Returns, replacements, or refunds are only considered when:

  • The product arrives damaged during transportation.
  • The product has a verified manufacturing defect.
  • An incorrect item was shipped due to our fulfillment error.

2. Damaged, Defective, or Incorrect Products

We carefully inspect every order before shipment. However, if your order arrives damaged, defective, or different from what you purchased, please notify us within 7 days of the confirmed delivery date.

To help us investigate your request quickly, please email support@halloweenxyyl.com with the following information:

  • Your Order Number
  • The email address used for the purchase
  • A detailed description of the issue
  • Clear photographs or short videos showing the damage, defect, or incorrect item

After reviewing your submission, our customer support team will determine the appropriate solution based on the circumstances.

Depending on the situation, the resolution may include:

  • A replacement product
  • A partial refund
  • A full refund

3. Refund Processing

If a refund is approved, the funds will be returned to the original payment method used when placing the order.

Please allow approximately 7–12 business days for the refund to appear on your account after it has been processed. Actual processing times may vary depending on your payment provider or financial institution.

4. Replacement Policy

Halloweenxyyl does not offer a standard exchange program for selecting different styles, colors, or product variations after purchase.

Replacement items are provided only when an approved claim confirms that the original product was damaged, defective, or incorrectly shipped.

5. Return Authorization

Please do not return any merchandise without first contacting our customer service team.

If a return is required, we will provide detailed return instructions after reviewing your request.

Unauthorized returns sent without prior approval may be refused or returned to the sender. Halloweenxyyl cannot be responsible for packages returned without authorization.

6. Need Assistance?

If you have any questions regarding your order or this Return Policy, our customer support team is available to help.

The fastest way to receive assistance is by contacting us via email.

Brand Name
Halloweenxyyl

Company Name
Grandwall Hongkong Limited

Support Email
support@halloweenxyyl.com

Customer Service Phone
+1 (517) 345-7067

Business Address
SUITES 1606, 16TH FLOOR, INFINITUS PLAZA, 199 DES VOEUX ROAD CENTRAL, HONG KONG