Shipping Policy
Shipping Policy
Last Updated: June 2026
Thank you for shopping with Halloweenxyyl. We are committed to processing and delivering your Halloween decorations as efficiently as possible. Please review the following Shipping Policy to understand how orders are processed, shipped, and delivered.
1. Order Processing
Once your order has been successfully placed, our fulfillment team begins preparing it for shipment.
Order processing generally requires 1–3 business days, during which inventory is verified, products are inspected, and packages are carefully prepared for shipping.
Orders submitted on weekends or public holidays will be processed on the next available business day.
2. Shipping Costs & Delivery Time
We proudly serve customers in many regions around the world.
- Standard Shipping Fee: Starting from USD $5.99 per order.
- Estimated Delivery Time: Approximately 10–20 business days after the order has been shipped.
Actual shipping charges and delivery times may vary depending on your destination and current promotional offers.
3. Delivery Delays
Although we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.
Possible causes include:
- Customs inspections
- Severe weather conditions
- Transportation disruptions
- Carrier operational delays
- Peak holiday shipping periods
We appreciate your patience should these situations arise.
4. Order Tracking
After your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
Tracking information may require 48–72 hours before updates become visible through the carrier's tracking system.
If your tracking information is not immediately available after shipment, please allow additional time for the carrier to update its records.
5. Multiple Shipments
Orders containing more than one product may be shipped separately.
Because our fulfillment network operates from multiple warehouses, different items within the same order may arrive at different times.
If your order is divided into multiple shipments, each package will have its own tracking number.
6. Order Changes & Cancellations
If you need to modify your shipping address, contact information, or product selection, please contact us within 12 hours after placing your order.
Email:
Please include:
- Your Order Number
- The email address used for the purchase
- Details of the requested change
We will make every reasonable effort to update your order before warehouse processing begins. Once fulfillment has started, modifications or cancellations may no longer be possible.
7. Failed Delivery Attempts
If a delivery attempt is unsuccessful because the recipient is unavailable, the shipping carrier may leave a delivery notice or hold the package at a local collection facility.
Customers are responsible for contacting the carrier to arrange redelivery or pickup where applicable.
Halloweenxyyl is not responsible for packages returned due to:
- Incorrect shipping information
- Incomplete addresses
- Failure to collect the package within the carrier's required timeframe
8. Delayed Shipments
If your tracking information has not been updated for more than 7 consecutive days, please contact our customer support team.
We will work with the shipping carrier to investigate the shipment and provide updates whenever possible.
9. Lost or Missing Packages
If a package is officially confirmed by the carrier as lost during transit, we will review the case and, where appropriate, arrange a replacement shipment or another suitable resolution.
If the carrier confirms that a package has already been successfully delivered to the shipping address provided by the customer, Halloweenxyyl cannot guarantee compensation for packages reported as lost or stolen afterward.
Before contacting us, we recommend:
- Checking around your delivery location
- Asking household members or neighbors
- Contacting the shipping carrier
- Reviewing any available security camera footage
10. Shipping Destinations
Halloweenxyyl serves customers in many countries and regions.
In rare cases where shipping restrictions, import regulations, or carrier limitations prevent delivery to a specific destination, we will notify you promptly and issue an appropriate refund if your order cannot be fulfilled.
Orders may be shipped from one or more fulfillment centers depending on inventory availability and logistics efficiency.
11. Customer Responsibilities
By placing an order through our website, you acknowledge and agree to the following:
- Estimated delivery times are provided for reference only and are not guaranteed.
- Customers are responsible for providing complete and accurate shipping information.
- Any customs duties, import taxes, or other government fees imposed by the destination country are the responsibility of the customer unless otherwise stated.
- Responsibility for the shipment transfers in accordance with applicable shipping and delivery practices once the carrier confirms delivery.
Contact Us
If you have questions regarding shipping or delivery, please contact our customer support team.
To help us assist you more efficiently, please include your Order Number and the email address used for your purchase.
Brand Name
Halloweenxyyl
Company Name
Grandwall Hongkong Limited
Support Email
support@halloweenxyyl.com
Customer Service Phone
+1 (517) 345-7067
Business Address
SUITES 1606, 16TH FLOOR, INFINITUS PLAZA, 199 DES VOEUX ROAD CENTRAL, HONG KONG